BOOKING AND PAYMENT:
The application for booking has to be sent to the office of TREDY sas Via Cristoforo Colombo 106 Meta (Naples) ITALY CAP 80067 Fax: ++39(0)8119731942 E-mail:firstname.lastname@example.org. For the binding application it is sufficient to to make a down payment (50 % of the whole sum) by wire transfer. The rest of the sum (50 %) will be paid on Your arrival.
If You decide not to come here anymore, an eventual reimbursement of that 30 % the whole sum of the rental is provided if the letter of renunciation for the stay (by e-mail or fax) will be sent within the 8 day before the beginning of the holiday. No reimbursement will be given back to those clients who dont arrive, without any notification, at the beginning of the stay or if they interrupt their holiday after its beginning for any reason.
Another solution to book one of our apartments is to communicate us Your credit card number, and we get the 50% of the total sum from it.
If You decide not to come anymore, an eventual reimbursement of that 30 % the whole sum of the rental is provided if the letter of renunciation for the stay (by e-mail or fax) will be sent within the 8 day before the beginning of the holiday. No reimbursement will be given back to those clients who dont arrive, without any notification, at the beginning of the stay or if they interrupt their holiday after its beginning for any reason.
Anyhow, if You wish to rent an apartment, we are ready to find with You any other way of payment to satisfy Your needs.
In case You interrupt Your holiday after its beginning for any reason, no reimbursement (100% of the sum) will be given back.
OBLIGATIONS OF THE CLIENTS:
Clients have to carry with them their own individual passports (or another document) when they arrive for making the check-in easier.
DELIVERY OF THE DWELLING:
The houses are delivered after 16.00 at the arrival of the clients and they are left within 10.00 at the departure of them. Weeks go normally from Saturday to Saturday . But TREDY Company will try to satisfy the clients' wishes when it is possible. When they arrive, people have to pay an additional cost for electricity , running water etc. Besides clients will leave a bond (caution money) on their arrival and it will be given back on their departure. The dwelling won't be delivered if the number of the clients is bigger than the number communicated by TREDY Company at the moment of the reservation .
FEATURES OF THE DWELLING:
The dwellings are furnished as holiday houses. So clients could find not all the comforts they have at home. Besides, all the electric appliances are precisely mentioned on the web site.
CUSTOMER SERVICE AND COMPLAINS :
TREDY will give steady assistance to the clients in case of problems. Anyway they will receive a phone number for any help. Clients have to communicate to the organiser any difference or problem as regards the dwelling they have paid for as soon as possible: so every problem can be solved right away.
RESPONSABILITY OF THE CLIENTS:
Clients have to take care of the dwelling, pieces of furniture and all the objects in it. They will be considered responsible for any damage of them.
CHANGES AT THE ARRIVAL OF THE CLIENTS:
If for any reason owing to a cause beyond control, on the arrival of the clients the organiser can't supply them with the apartment or villa already booked, alternative solutions will be offered in dwellings of the same or higher price without paying any extra charge. In case the standard of the dwelling is lower than that one already booked, TREDY Company will give clients the difference of money back.